It’s so much more than bricks and mortar

Testimonials

We are really lucky to have a long list of past clients who have said some really lovely things about working with us which you can have a peek at here. We have very much enjoyed working with all of our wonderful clients and as Fiona always says, we go on a unique journey together.

What our clients say about Fiona Penny

One of life's challenges is moving house.  The thought of trying to find a house that was suitable for our needs seemed an impossible task as we spent the first few weeks of 2017 comtemplating life being stuck in rental accommodation which was driving the children and each other to distraction having spent the previous year in two separate rentals that were really only fit for "weekending" until one day someone suggested that we contact Fiona Penny.

Life changed in an instant once we had "signed up" with Fiona as we were immediately shown a property that suited out requirements particularly as we were intending to "downsize" from London and this particular property suited our specific needs in terms of size and location to the school(s).

Fiona assisted us throughout what was a difficult negotiation period and "smoothed" out the whole process from commencement to completion with no job being too difficult to handle particularly with a very demanding and temperamental husband to oversee the transaction.

In addition, Fiona's contact book has come in extremely handy (particularly as we were new to the area) with some excellent recommendations from builders to plumbers that we have utilized in providing us the same level of service.

Our new family home would not have been possible without Fiona's professional guidance and support throughout.

Mr and Mrs B (Cranbrook)

 

Fiona Penny was fantastic.  She was incredibly patient and positive when our mother needed to downsize her home after 40 years.  At what was a tricky time, Fiona listened, took on board and found the perfect new home in the best location.  She made a stressful time a whole lot easier and held our mother's hand the entire way from beginning to end.  My siblings and I certainly couldn't have done what she did! I have been recommending her company to everyone that's struggling to find what they want.

Mrs S (Benenden)


"We were recommended Fiona Penny's company by a friend and it really was like a dream come true. From brief to completion Fiona helped us to find our 'dream home'. The process from meeting the vendor directly to negotiations with estate agents was bridged with such professionalism and passion.

Fiona made it her job to secure the house. We felt we were in professional and experienced hands throughout the whole journey. Even though we knew the area we had a task from the outset to find a home with potential, within budget and that no body else would know about. A big challenge and a brief that was an 'ideal scenario'. All of which Fiona managed to deliver on and above.

From running my own business I know how crucial a personal service is and Fiona certainly gives a great service.

The added extras of knowing a lot of local suppliers, contacts and interior designers just rounded off the whole experience for us and we continue to use these services. We would highly recommend the services and expertise of Fiona Penny's company, you would be in the safest hands from home and abroad. Thank you Fiona for finding our dream home."

Mr and Mrs S (Tunbridge Wells, Kent)

"Fiona Penny's home finding service has been invaluable to us. Whilst we had already lived in the East Sussex/Kent area, being overseas made it difficult to liaise with estate agents in a different time zone.

Fiona visited properties on our behalf and arranged for photos to be taken. She personally took us to all the properties we viewed. Once we found a property we wanted to buy, Fiona assisted throughout the transaction and continued to do so after completion.

You always know that Fiona is on your side and wants to help you find your perfect home! An excellent service, thank you!"

Mr and Mrs L (Sevenoaks, Kent)


"When we decided to relocate further out into Kent from Bromley, the task seemed wholly daunting. However, as soon as we started working with Fiona, we felt confident and relaxed about what lay ahead.

Fiona’s experience and expertise meant that we always had sound advice. Her professional contacts with estate agents allowed us to find out about properties before they were on the market. Fiona did a lot of background research and went to see properties before us so that we only viewed those houses that were real contenders and therefore did not have wasted trips to and from home.

Once we found our house, Fiona took all the stress away by dealing with negotiations and was absolutely fundamental in pushing things forward so that we completed quickly before the start of the school term. On a personal note, we found Fiona wonderful to work with.

She really helped us to work out what was important to us when finding a house. She was always available to talk to on the phone, to listen to worries, to answer questions and to offer advice. She works with the utmost commitment and respond to queries incredibly quickly, which makes a huge difference.

Thanks to Fiona, we are now settled with our three children in a wonderful house in a fabulous area and are excited about the future ahead."

Mr and Mrs G (Southborough, Kent)

"We love, love our new house, it has been great, perfect for us in every way. We are so grateful for your help in the whole process, you gave a level of help and professional know how and I don't believe we would have got this house without you. Even though we know the area well your relationships with the Estate Agents and general knowledge really helped beyond words. Your work right up to completion and beyond was second to none.

If we can do anything to help the business going forward please let us know, we are happy to provide references to any prospective clients."

Mr and Mrs C (Tunbridge Wells, Kent)


"We wouldn't have got the house we wanted in Tunbridge Wells without Fiona's help. She offered great advice, carried out all the negotiations on our behalf, and kept everyone involved calm throughout. Thanks to Fiona's efforts, we were able to move here from London with 3 kids in time for the start of term! We wouldn't hesitate to recommend her."

Ms B and Mr G (Tunbridge Wells, Kent)


"Thank you Fiona for making our relocation back to the UK from overseas, a lot less stressful than it could have been. It was reassuring having someone with indepth knowledge of the area and close contacts within the Real Estate Community, looking for rental accommodation for us, taking into account all of our priorities. In a very short time span, Fiona helped us secure school places for our children and to find rental accommodation in the Tunbridge Wells area. Fiona did a very thorough job, from vetting properties through to the finer details of moving to a new area, even finding out rubbish collection days."

Mr and Mrs L (Frant, Kent)

"We used Fiona during the course of this year in connection with our move to Kent. We must say it was a wholly positive experience. We have lived in London for most of our working lives so a step into the country was a step into the unknown so we needed lots of support and handholding.

Fiona was always available to help and was incredibly responsive (even when on holiday which we did not expect). Fiona and her team often anticipated our needs without being asked and I don't think there was one question they were not able to answer. Nothing has been too much trouble and they continue to offer advice whenever we need it well after completion of our purchase. They have been both professional and friendly throughout – just what we wanted."

Mr and Mrs P (Cranbrook, Kent)


"The help Fiona provided us was absolutely first class at every stage. She is extremely knowledgeable and professional, has great contacts and she is very proactive and gets things done quickly and efficiently. It has been a pleasure dealing with her - she has a very pleasant manner and took all the pressure off us."

Mr and Mrs S (Tunbridge Wells, Kent)


"We lived in London for 7 years before moving this summer with two small children. Decent property, both rental and to buy, is scarce and to contemplate house hunting from London would, for us, have been extremely difficult. Fiona managed the whole move for us - finding a rental home before it was on the market, negotiating with the agent, helping us with cleaners, babysitters, doctors, etc., etc. I couldn't recommend her highly enough."

E. D. (Tunbridge Wells, Kent)

"Having decided to relocate to Kent from London, we enlisted Fiona to help us with our move and it was one of the best decisions we made. As a family with two young children, Fiona saved us from unnecessary trips to the area by looking at all properties on our behalf. From our very first meeting, Fiona had a very clear understanding of exactly the property we were hoping to find and with her strong relationship with estate agents in the area she was able to show us properties that had yet to go on the open market.

Fiona found us the most beautiful home, a really special dream house that we know we will all love living in for a very long time. Fiona is extremely professional, efficient, trustworthy, and knowledgeable and we would not hesitate in recommending her if you are about to embark on a home move. A huge thank you to Fiona for all her help in this process!"

Mr and Mrs D (Tunbridge Wells, Kent)


"We were terribly frustrated after a year of house hunting, with no success. On a recommendation from a friend, we instructed Fiona who immediately found us a house in the village we wanted. Within 4 weeks of starting work, Fiona was able to secure us our perfect house for life. She is a pleasure to deal with and is extremely professional and efficient; you really feel she is on your side. She knows all the agents in the area, and brings a real advantage in what is still a competitive house market. In addition and as part of the service, what you also get is Fiona's excellent list of contacts who can help with everything from finances to builders and decorators. We have no hesitation in recommending her to anyone looking for a property."

Mr and Mrs G (Matfield, Kent)

"I would happily recommend Fiona to any of my clients who need assistance to find alternative accommodation. She is reliable, professional, thorough, efficient and at the same time able to work with all sorts of people whatever their difficulties."

Julie Reynolds – Brain Injury Litigation Solicitor (Tunbridge Wells, Kent)


"Fiona Penny saved us several unnecessary trips to the area, by seeing many properties on our behalf. Fiona then found us our dream home, before it had even been marketed. We would never have found this house without her knowledge of the local area and her close relationship with individual local estate agents."

Mr and Mrs B (Chiddingstone, Kent)


"I recently moved from Japan to the UK with 3 little children and a newborn baby. I needed to rent a house near my children's school but was unable to spend the time searching or viewing any properties. Fiona was absolutely invaluable, searching for properties that met my requirements, talking to estate agents, undertaking viewings and reporting back to me with her findings. It wasn't easy to find what I wanted in my time frame but Fiona persevered, and we found a property that met my requirements.

Not only did Fiona organize my house, she helped me find a doctor and dentist for the family and gave me lots of information on Tunbridge Wells and places to visit in Kent with children. Fiona also followed up after I moved in to check everything was satisfactory and she helped me with any matters that needed attention.

Fiona really made my move back to the UK much easier and I would highly recommend her incredibly professional services to anyone moving to Kent and looking for a property.

Thanks for everything Fiona!"

Mrs D (Tunbridge Wells, Kent)

"We decided to enlist the help of a property finder as we were relocating our family of four from London to Tunbridge Wells, an area we had no previous connections with. When looking for a property finder we were recommended Fiona Penny. She was very professional, knowledgeable and friendly when I contacted her on the telephone.

We met with Fiona to discuss our requirements and what she could do to help us. Fiona has extensive knowledge of the area we were looking at and very good connections.

Once retained, Fiona started to look at houses for us. Anything we liked the sound of she would view and give us feedback on. If we liked her feedback, we would view. This enabled us to make progress quickly without wasting time travelling far to viewings of houses we would never be interested in buying. Due to Fiona’s good connections she would also get viewings at a very early stage, sometimes even before a house had come on to the market.

When we decided to put an offer on a house, Fiona would handle all the negotiations and have all the dealings with the agent/seller on our behalf. She would take care of all practicalities leading up to exchange and make sure everything progressed as fast as possible.
Having Fiona on our side took a lot of stress out of the house buying process. It also freed up our time. With Fiona’s area and market knowledge we also felt comfortable to act faster when we had found the house we wanted.

Buying a house and moving to a new area can be very stressful. However, with Fiona constantly on hand we had a friend to turn to, giving us advice and support. It was a life saver. I cannot recommend her highly enough. Without her I fear we might have given up on the idea of buying and just settled on renting instead".

Mr and Mrs R (Tunbridge Wells, Kent)

"To say that working with Fiona and her team was a pleasure from start to finish doesn’t even come close.  We simply couldn’t have done it without them.  We realised very quickly from our first enquiries with estate agents that our move to Tunbridge Wells wasn’t going to be straightforward.  We lived four hours’ drive away, in the Cotswolds, and the market at the time was so hot that properties were going under offer before we’d even had a chance to drive down for a viewing.  We did a search on the internet and the service Fiona provided sounded like it was just what we needed.  We didn’t know what to expect, but Fiona guided us through the process from the very start.  We had no idea where we should start looking, but Fiona and her team’s vast knowledge of the area, and her uncanny ability to interpret what we needed before we even knew it ourselves, meant that we trusted her implicitly with our search.  And it was the best decision we ever made.

She found us a wonderful house, in a great area, a few minutes’ walk from our children’s school and it has worked out perfectly.  The whole process was a joy, and we are so grateful to Fiona and her team for everything they did for us."

Mr and Mrs C (Tunbridge Wells, Kent)


"Fiona is a dynamo: energetic, hardworking, committed to the cause and optimistic and encouraging, when the going gets tough. She is brilliantly connected locally and always comes up with useful names of contacts. Fiona is great at what she does and most importantly she does it with heart and sensitivity. We are now settled very happily in our new home and we feel fortunate that we were introduced to Fiona at an early point in our search."

Dr J and Ms K (Wateringbury, Kent)

"I met Fiona and her team back in June 2015 when we made the decision to move further out into the countryside. Fiona and her team were very patient showing me lots of different houses within our brief  - houses both on and off the market as well as giving the best recommendation for a school! However, I think where Fiona and her team really come into their own is their excellent customer service and extensive tried and tested contacts. From the solicitor, removal company, surveyor and architect during purchase to everything you need to carry on your life after moving in - plumbers, doctors, vets etc. Moving to a new area can be overwhelming but Fiona and her team literally are the back up team and hold your hand through the whole process.  We have ended up with a house in a location that we used to have pipe dreams about, our children love their new school (our daughter in particular is flourishing) and when things go wrong in the house which inevitably they will there is an extensive list of trades people that come fully recommended."

Mr and Mrs C (Ticehurst, East Sussex)


"As a couple in our early 30s with a young baby we never expected to employ a buyer's agent while securing our first home. However, having Fiona and her team alongside us really was a sensible decision. We were saved money, time and stress by having someone on our side who could guide us through the entire process. We were not only first time buyers but also based in London wanting to buy in Kent so FPBH were invaluable to us in almost every way - from choosing location, to advising on day care and schools, timing the move, negotiating the price and dealing with all the steps between offer to completion. Even post-completion we have relied on references and suggestions from FPBH for handymen and builders. Fiona Penny Bespoke Home Finders provide an incredible balance of professionalism and friendliness. It felt like our every need and want was attended to as efficiently and promptly as possible. We were happily settled in our first home a mere four months after instructing Fiona. We will not hesitate to recommend Fiona and her team to all our friends and colleagues."

Mr and Mrs K (Hildenborough, Kent)


We contacted Fiona to find us a special home, in a peaceful location with a high-spec finish and an easy commute to work.  Fiona and her team understood the brief perfectly and went to work with enthusiasm and professionalism.  She managed to source off-market properties which we would never have found by ourselves and conducted initial viewings for us which saved us an enormous amount of time.  Buying a property can be stressful but we certainly felt that having Fiona negotiate the purchase and manage the transaction through to completion and beyond has been invaluable.  We would highly recommend Fiona Penny, she delivered on all aspects of our search and consistently went the extra mile.

Mr and Mrs G (Nr West Malling, Kent)

Fiona and her team are absolutely brilliant. After a frustrating and unsuccessful house search for nearly 8 months, we thought we'd be living in London forever! And then we met Fiona. She worked wonders. She managed to not only find us a beautiful house but also one in the perfect location.

Moving to Tunbridge Wells from London, with a young family, was a huge thing for us. Fiona was more than helpful. Her useful contact list of everything from builders to babysitters was invaluable. She even managed to get us recommendations for swimming, rugby and gymnastics lessons - helping us to settle the kids more quickly after our move.

Fiona is utterly professional and was a wonderful support throughout a stressful time. She kept things going, gave us good advice and helped to keep us all feeling positive!

I tell many people that we couldn't have done it without Fiona and her team. It's true. It's been a long journey for us, but we made it and feel very lucky. We love our house and look forward to a happy future in our new home. Thank you Fiona.

Mr and Mrs K (Tunbridge Wells)


We just wanted to say a big thank you for all your help. Never in a million years we would have thought that the process of relocating our family from London to a completely unknown area would have been so easy. We couldn't have done it without you, we are so glad you crossed our path. Thank you!

Mrs B (Cranbrook)


In the summer of 2016 we moved from The Netherlands to Kent. Fiona and her wonderful team helped us find our dream house. Fiona fully understood what our wishes were and managed to present several perfectly matching properties to us. After we made our choice she and her team assisted us with all the paperwork and and our queries with moving in and settling in the UK. It was such a relief to have Fiona and her professional team on our side. It helped us tremendously. She took the time, was very hands on and showed her adequate professional skills and remained in good spirits throughout this important time for our family. Her friendly, vivid personality definitely adds to this. We highly recommend Fiona Penny if you are looking in Kent for that one particular house to make your home!

Mrs V (Hildenborough, Kent)

Want To Know More?

If you are considering using a home finder and would like to send us a brief description of what you are looking for, please use the form on our contacts page.  We will then contact you to discuss your property search and how we can be of assistance.

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